SALES GENERAL CONDITIONSSales of our products will be governed by the present Sales General Conditions, except in everything that is expressly agreed differently in the corresponding offer or in the acceptance of the order and that constitutes the particular conditions of the same.
Are not valid, for all purposes, any other conditions that have not been expressly accepted by Pinturas Blatem, S.L.
These General Conditions will be considered to be known and accepted by the Buyer when placing an order since this informations can be found on our website www.blatem.com with free access by anyone and will be always communicated prior to the initial order or upon receiving any offer made by our sales team who will enclose these conditions. Alternatively, they will be considered as communicated if the Buyer previously received them in the course of their business relationship with Pinturas Blatem, S.L.; considering in all these cases accepted by the Buyer, for all purposes, when placing the order.
1.- ORDEROrders for products must be made through the original Blatem order document through our portal www.blatem.com. The order must be expressly accepted by Pinturas Blatemto be processed.
Upon completing the order, the discount and payment method will be established without commitment for future operations.
The orders will be adjusted to the units contained in each package.
Local spanish orders to travel under freight prepaid, must be a minimum amount without taxes of € 360. If these quantities are not reached, the weight of the shipment will be invoiced according to the transport charge table.Transport abroad to be agreed with buyer previously.
2.- PRICES AND PAYMENT CONDITIONSThe sale prices are net with VAT not included, or any other tax, right or rate, which will be subsequently charged to the invoice with the corresponding rates. In the case of offers prior to the order, the prices offered will have the temporary validity indicated in each case and in this period they will be considered as fixed for the payment conditions and amounts specified in the offer.
The prices quoted in this rate are subject to market fluctuations, and may be altered by notifying them by any means including mail, ordinary mail, telephone, fax, courier, through the commercial team or whatever the possibility at the time of the change and with a term never less than 48 hours without prior notice.
Payments will be made in the manner and terms established in the corresponding invoice. If any different agreement, payments will be made through a charge in the bank account designated for this purpose. Non-payments, either for non-payment in the established expiry date, or for the return of any payment instrument, will cause the immediate, temporary or definitive suspension of other credit orders, without prejudice to the right to charge the legal interest for delay applicable in commercial operations, as well as to collect them by any means the company deems. The formulation of a claim by the Buyer does not entitle the Buyer to the suspension or any deduction in the committed payments.
THIS RATE VOIDS THE PREVIOUS ONES.
3.- GUARANTEEPinturas Blatem, S.L.. guarantees the quality of its products in accordance with the technical and usage specifications in force, so its application must be carried out with strict respect for them. Unless expressly stated otherwise included in the offer or acceptance of the order, Pinturas Blatem, S.L. guarantees the products that it has supplied in relation to manufacturing defects for a period of 12 months from the date of sale.
The expressed guarantee consists in the substitution of the products that have been recognized as defective, by another equal or of similar characteristics and price.
The product warranty is not applicable in case of deterioration that is not directly attributable to Pinturas Blatem, S.L., thus the inappropriate use of the product or its application in unsuitable conditions, will lead to the elimination of the warranty. In no case does the product warranty cover the costs arising from its application.
4.- TRANSPORT AND DELIVERY TIMEThe delivery period is understood for the products delivered in the manner and conditions indicated in the acceptance of the order, and the Buyer must have previously made the payments provided for. The goods will travel at the expense and risk of the buyer. It is very important to carry out a methodical review of the merchandise when unloaded from the means of transport. Breakdowns, losses or delays occurring in transit or unloading must be claimed from the transport company, before accepting delivery of the merchandise When platform-trucks, lifts, or any other specific means are required for the delivery at destination, the cost will be borne by the customer. The availability of this service may cause delays in the service.
The choice of transport supplier is our competence. In case of being modified by the client, he must pay the cost.
Claims in this regard will not be accepted after 24 hours of receipt of the merchandise at its destination.
5.- PRODUCT DATA, SAFETY OF USE AND WASTE
5.1.- PRODUCT DATAAll the products are manufactured under quality standards and for the indicated use that appears in their technical data sheet.
Along with the product description, the customer is able to access online to its technical data sheet. All the indications and technical data that appear in said sheet are based on the experience of Pinturas Blatem, S.L., current knowledge and the standard uses and applications of the product and are for guidance purposes, and may be subject to changes and modifications without prior notice.
5.2.- SAFETY OF USEPinturas Blatem, S.L. manufactures its products in accordance with current regulations, these being labeled in accordance with current regulations. Possible risk and safety phrases that must be taken into account when using the product are indicated on all labels.
The client must follow the instructions on the label regarding safety of use, for this he must use the appropriate protective equipment (gloves, mask, etc.). Like a large part of consumer products, paints should never be placed within the reach of children.
Pinturas Blatem, S.L. will not be held responsible in case of improper use of the product, this inappropriate use being the sole responsibility of the customer.
5.3.- WASTEIn accordance with Law 11/1197 and article 18.1 of the Regulations, the person responsible for the delivery of the packaging waste or used packaging, for its proper environmental management, will be the final owner of the same.
6.- RETURN POLICYIn no case Pinturas Blatem, S.L. will accept returns without prior agreement with the Buyer. In any case, the Buyer's claims to Pinturas Blatem, S.L. They must be done in writing and in a reliable manner, and in sufficient time to determine the means of transport. In case of acceptance of the return, the postage will be assumed by the buyer. At all times the buyer is aware of the material removal request document which will be used for any return, replacement or payment of the purchased product, which must be requested from your sales representative.
The amount of the subscription will be reduced by the corresponding charge for the recovery and handling of the merchandise and shipping if they were not paid. The subscription will always be settled in the manner determined by Pinturas Blatem, S.L.
Cases without right to a refund:
- Products whose expiration date is surpassed or shorter than three months.
- Products that have been opened and / or used part of their content.
- Custom made products or colors.
- Products from our High Decoration Range
- Product Blatemflex.
7.- LIABILITIES AND LITIGATIONIn case of litigation, the parties expressly submit to the Courts of Valencia, expressly waiving any other jurisdiction.
The responsibility of Pinturas Blatem, S.L., is limited to the value of the product.
8.- DATA PROTECTIONPinturas Blatem, S.L. is responsible for the processing of the personal data of any customer or prospect These data will be processed in accordance with the provisions of Organic Law 3/2018, from December 5, about protection of personal data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council from April 27, 2016.
In the same way you can also exercise the rights of access, rectification, deletion and portability of your data and those of limitation or opposition to the treatment by contacting Pinturas Blatem S.L. Carretera Masía del Juez, 36 - 46900 Torrente (VALENCIA). Email: firstname.lastname@example.org, and if you consider that the processing of personal data does not comply with current regulations, you also have the right to file a claim with the Control Authority (www.aepd.es)